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How Airlines in India Use "NO Invoice" AS a Loophole to Deny Baggage Compensation
On 27 March 2025, I flew with Akasa Air (Flight QP-1738) from Mumbai to Bengaluru. Upon arrival, I found my Swiss Military bag with Qualcomm branding—clearly marked with a FRAGILE tag—completely damaged. I immediately filed a PIR (DPRBLRQP035112) at the airport. Here’s what happened after that: I was offered ₹1500, then ₹2400, and finally ₹3000 BUT only if I signed an indemnity form waiving my right to any further claim When I questioned the offer, I was told: “If you escalate this, you may not even get ₹1500” (Yes, I have recordings.) When I refused to settle, I was asked to produce an invoice — even after clearly stating the bag was a corporate gift, which obviously doesn’t come with a bill Meanwhile, I’ve filed: Consumer Grievance No. 6953548 AirSewa Complaint ID: GE971674 But it’s been over 3 weeks, and Akasa Air refuses to budge. No review of my documents, no valuation, no human empathy — just a templated “final offer” and silence. And the best part? Their own policy caps compensation at ₹350/kg up to ₹25,000. DGCA rules (CAR Section 3, Series M, Part IV) allow up to ₹20,000 for baggage damage. But they’re still using “no invoice” as an excuse to deny fair compensation. This isn’t just about money. It’s about the systemic bullying of passengers who ask for accountability. I’ve spent hours sending emails, filing forms, and following up. And I’m not done. If you’ve ever had a bag damaged, delayed, or lost and got brushed aside with an insultingly low offer — please share your experience. If anyone knows a stronger legal way to push this further (media coverage, PIL, NCDRC escalation), I’m all ears. Let’s not stay quiet. We deserve better. TL;DR: Akasa Air broke my fragile-tagged bag, offered me ₹3000 with conditions, and told me not to escalate. I’ve filed formal complaints, but I’m still being stonewalled. This is a pattern — not an exception. submitted by /u/AmbivertJay [link] [comments]
On 27 March 2025, I flew with Akasa Air (Flight QP-1738) from Mumbai to Bengaluru. Upon arrival, I found my Swiss Military bag with Qualcomm branding—clearly marked with a FRAGILE tag—completely damaged.
I immediately filed a PIR (DPRBLRQP035112) at the airport.
Here’s what happened after that:
I was offered ₹1500, then ₹2400, and finally ₹3000
BUT only if I signed an indemnity form waiving my right to any further claim
When I questioned the offer, I was told:
“If you escalate this, you may not even get ₹1500” (Yes, I have recordings.)
When I refused to settle, I was asked to produce an invoice — even after clearly stating the bag was a corporate gift, which obviously doesn’t come with a bill
Meanwhile, I’ve filed:
Consumer Grievance No. 6953548
AirSewa Complaint ID: GE971674
But it’s been over 3 weeks, and Akasa Air refuses to budge. No review of my documents, no valuation, no human empathy — just a templated “final offer” and silence.
And the best part? Their own policy caps compensation at ₹350/kg up to ₹25,000. DGCA rules (CAR Section 3, Series M, Part IV) allow up to ₹20,000 for baggage damage. But they’re still using “no invoice” as an excuse to deny fair compensation.
This isn’t just about money. It’s about the systemic bullying of passengers who ask for accountability. I’ve spent hours sending emails, filing forms, and following up. And I’m not done.
If you’ve ever had a bag damaged, delayed, or lost and got brushed aside with an insultingly low offer — please share your experience. If anyone knows a stronger legal way to push this further (media coverage, PIL, NCDRC escalation), I’m all ears.
Let’s not stay quiet. We deserve better.
TL;DR: Akasa Air broke my fragile-tagged bag, offered me ₹3000 with conditions, and told me not to escalate. I’ve filed formal complaints, but I’m still being stonewalled. This is a pattern — not an exception.
[link] [comments]
